The system configuration information required for ASRock motherboard warranty claims includes the motherboard model name (which can be found on the ASRock website), CPU information (manufacturer, speed, FSB, cache), RAM information (speed, capacity, manufacturer), graphics card information (manufacturer, model, memory capacity), operating system (service pack and installed drivers), hard drive (manufacturer, model, capacity), and other devices if necessary.
ASRock provides a 1-year warranty service to its authorized distributors. Users should refer to the RMA & Refund policy of their original retailer or vendor. If there are difficulties obtaining warranty service through the reseller or place of purchase, ASRock will endeavor to resolve the issue. For motherboards out of warranty, there will be a service charge depending on the model plus shipping charges for each product. ASRock America only provides warranty service for ASRock products purchased in North America. The fee for BIOS is $15 plus shipping, ASRock CD is $8 plus shipping, and ASRock I/O Panel is $8 plus shipping.
ASRock does not require product registration for warranty coverage. However, retaining your proof of purchase is crucial as it serves as evidence of purchase and determines the warranty period. Registering your product on the ASRock website may offer benefits such as receiving new product information, BIOS and driver updates, and special promotions. However, it is not mandatory to receive warranty service.
CID (Customer Induced Damage) is any damage caused by unintentional action that is not a direct result of a manufacturing defect or malfunction and is therefore not covered by the ASRock product warranty. Such damage is usually the result of dropping, improper installation or impact to the product or any other parts of the product that may render the device inoperable. Instances like incorrect installation, connection or modification; damage due to war, terrorism, fire, accident, natural disaster; misuse, abuse, neglect, improper maintenance; abnormal usage conditions, obsolescence, rust, cosmetic changes, wear and tear or gradual deterioration; malicious acts; cosmetic damage; electrical fault; damage from liquids or moisture are not covered under warranty.
In India, ASRock’s warranty service is entrusted to TVS ELECTRONICD LTD. The table above lists the warranty centers of TVS ELECTRONICS LTD. across India, including the center name, city, state, pin code, contact person, phone number, email, and address. Working hours are from 10 AM to 6 PM.
Additionally, ASRock provides a list of technical support contacts by region and central level in India. This table includes information on the region, state, contact person’s name, support level, role, email, and phone number. This information helps users easily contact the correct support department to resolve warranty or technical issues.
