The Unemployment Benefits Services (UBS) is the Texas Workforce Commission’s (TWC) free online system that allows claimants to access information about their unemployment benefits. You can use the internet to apply for benefits, estimate benefit amounts, update your claim, request payments, check the status, change payment options, and more. Our automated phone system, Tele-Serv, is available at 800-558-8321.
You can access any of our UBS online systems through the login link above or you can continue reading on this page for information on our services, how to use UBS, and related user guides. Log in using your existing TWC User ID or create a new User ID.
If you have an unemployment claim, you can sign up for Correspondence to access your unemployment correspondence online. Correspondence allows you to receive most, but not all, of your unemployment notices and forms electronically in a secure online mailbox. You are responsible for checking your online inbox frequently, whether or not you receive an email notifying you of new mail. All Correspondence documents are also available in accessible versions for visually impaired customers.
After you sign up, you will continue to receive most TWC correspondence electronically until you choose to unsubscribe. You must unsubscribe to stop receiving documents by Correspondence and go back to paper mail.
If you have filed for unemployment benefits, view your claim and payment information: We update our systems nightly, so consider checking your claim status once a day.
Unemployment benefits are taxable income that must be reported to the Internal Revenue Service (IRS) under federal law. You must report all unemployment benefits you receive to the IRS on your federal income tax return. If you are receiving benefits, you may have federal income taxes withheld from your unemployment benefit payments. Tax withholding is completely voluntary; it is not mandatory. If you ask us to withhold taxes, we will withhold ten percent of the gross amount of each of your benefit payments and send it to the IRS. To start or stop federal tax withholding for unemployment benefit payments.
If you received unemployment benefits in the previous calendar year, view the total amount TWC paid you and any amount withheld. To get your 1099-G information: Log in to Unemployment Benefits Services and select IRS Tax Information from the Quick Links menu. Call Tele-Serv at 800-558-8321 and choose Option 2.
TWC cannot pay you for the first week of your claim, also known as the waiting week, until after you return to full-time work or exhaust your benefits. If you return to full-time work before you exhaust your benefits, you must notify TWC to receive payment for that first week. To report that you have returned to full-time work.
An overpayment occurs when TWC pays you unemployment benefits that you are later found ineligible to receive. Overpayments remain on your record until they are repaid. We cannot pay you benefits if you have an overpayment. You can now repay your overpayment online using a debit card or e-check: Log in to Unemployment Benefits Services (UBS). Select “Make a Payment for Your Overpayment” from the Quick Links menu and select the www.repay.twc.texas.gov link. Log in using your UBS User ID and Password. Choose a payment method: Select “Debit Card” to pay using a debit card. Select “Bank Account (Online ACH Transfer)” to pay using an e-check. Enter the payment amount and review the payment summary. Complete the Customer Information and Payment Information. Submit your payment. Print the Payment Receipt Confirmation for your records.
E-checks are offered free of charge. Texas.gov charges a service fee for online payments made with debit cards. The service fee is a percentage of your payment amount and is used to support the operation and continuous improvement of the Texas.gov website. You will need: A valid UBS User ID and Password. If you are new to UBS, you must wait 30 minutes after creating your User ID and Password before you can submit an online payment. A valid email address associated with your UBS account. For payment by e-check: The name on the bank or credit union account as it appears on the card. Your bank or credit union account number and routing number. NOTE: The name on the bank or credit union account does not need to be the same as the name associated with your unemployment claim.
You can also repay your overpayment by sending a check or money order (payable to TWC) to: TWC Revenue & Trust Management P.O. Box 149352 Austin, TX 78714-9352. To ensure proper credit, write on the check or money order your name, the last four digits of your Social Security number, and the account number shown on your statement. If you cannot repay the entire overpayment at once, contact the Benefit Overpayment Collections Department to request a payment plan. If your overpayment meets certain criteria, we may be able to set up a payment plan. Call: 512-936-3338 Fax: 512-936-3799 Email: [email protected] Please only use this email address to request a payment plan, your overpayment balance, or payment mailing instructions. If you did not apply for unemployment benefits and you received correspondence from TWC regarding an overpayment, report potential identity fraud at: Report Identity Fraud. See Unemployment Benefit Overpayments.
